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Let Us Help Answer Your Questions

Do you set up the equipment?

All items are delivered in a neat pile for you to set up. Should you want something set up by our team, it is essential that you let us know when booking so we can book this in so we can ensure our drivers delivery schedule has the extra time factored in. An additional fee will be applied to cover the labour time, and this can be discussed with our booking team.

Do you have a wedding planner?

Yes, we do, you can pop in and see us, but we do recommend that you book an appointment so that you get our undivided attention, to do an in depth consultation with our wedding planner/floral designer/hire expert for either styling or set up.

What payment methods do you accept?

We accept cash, EFT/Bank deposit and credit card

Do you do deals if we are hiring more than one item?

If you are hiring multiple items we may still be able to offer a slight discount. Package discounts depend on the products your hire, the availability of the products and the time of year. Feel free to contact our sales team to see if we can offer any discount on your desired items. We do offer discounts if you are booking both catering and hire.

How long does the hire last for?

Hire of our items are for the day. If you require the equipment for multiple days, please let us know and we will discount the additional days for you

What areas do you service?

We service all of North Queensland Cardwell to Cooktown, Atherton Tablelands all the way to Karumba. If you are outside of the zone, feel free to contact us as we still may be able to deliver to you for a small charge

What are your hours of operation?

Our current trading hours are 10am to 5.00pm Monday, Thursday and Friday. We can however be contacted out of hours on 0487523822 at any time.

We have a showroom/warehouse at 4 Tolga Road Atherton that you are welcome to come in and browse to assist you with your event planning. We have friendly staff on hand to provide advice and answer any questions you may have. No appointment is necessary.

How much notice do I need to place an order?

As long as the equipment is available, we require 3-hours’ notice during our trading hours. This means during weekdays we can only accept bookings until 2pm for same day pickup. All bookings will be accepted at the capability and discretion of the warehouse.

Where do I collect and return equipment?

Client collections and returns are 10am and 4.30pm Monday, Thursday and Friday at our warehouse located at 4 Tolga Road Atherton 4883.

Photo Identification is required for all client collections.

Collections are usually the day before if your event is on a weekday with returns the following day.

For weekend events, collections are usually Friday by 4.30pm and returns are the Monday by 4.30pm (or Tuesday for public holidays).

Do I have to return all the goods washed?
  • Tableware must be rinsed of food and dried. Should dirty crockery and cutlery be returned the Hirer will be charged an additional cleaning fee of .25c per cutlery piece and .35c per crockery piece.
  • Glassware is to be returned in its box/es, rinsed, and placed upright in box/es.
  • If any goods are returned dirty or waterlogged resulting in goods becoming damaged, the Hirer will be charged the replacement cost of the goods.
  • Catering equipment such as bain maries and fryers incur a $50 refundable cleaning fee to be paid on booking. Refunds will only be processed once the equipment is checked as clean on return.
  • Linen can be returned soiled but must be dry. Any linen items returned with burn marks, wax marks, tears, holes, or any other abnormalities will be charged to the Client at the full replacement cost.
Please ensure you read our Terms and Conditions prior to accepting a booking.

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